Showing posts with label social media. Show all posts
Showing posts with label social media. Show all posts

Thursday, November 3, 2011

Innovative mobile applications will drive insurance industry quoting behavior in 2012, according to a new white paper

lonelybrand’s new white paper, "Mobile Applications: Driving quoting behavior in 2012" uses custom data to guide insurance marketing strategy in 2012. The digital strategists at lonelybrand take a close look at ten innovative examples of how the industry can use mobile to drive quoting behavior. The white paper also provides trend analysis and tips on how to get the maximum value out of mobile.

For more information, download the free white paper here.

This 17-page white paper discusses:
  • Game changing mobile white space in the insurance industry
  • Why innovation trumps expectation in the mobile space for the insurance industry
  • Why Apple leads development for mobile insurance applications
  • Why offering free applications might be a symptom of a bigger problem
  • Analysis of 10 leading insurance industry mobile applications
  • Recommendations for mobile application development for 2012 and beyond

Monday, January 3, 2011

Content and Social Media Marketing Success Secret 2: Surrounding Consumers with Branded Experiences

Part 3 of a 3-Part Guest Series by Susan Gunelius. Read Part 1, Part 2 and Part 3.

In Part 2 of this content and social media marketing series, you learned the importance of creating a core branded online destination to act as the central hub for all of your content and social media marketing activities. The next step to achieving content and social media marketing success is to extend your brand further across the digital space.

People like to experience brands and content in different ways. Every consumer audience can be segmented into smaller groups of people who have different wants, needs and preferences for brands. Therefore, you need to offer your audience varied branded experiences so they can self-select how they want to experience your brand and content. One size does not fit all!

While your core branded online destination is always the nucleus of your online brand presence, it’s important that you take the time to offer multiple branded online destinations. For example, everyone doesn’t like to use Twitter, nor does everyone like to read e-books. Therefore, it’s essential that you offer a variety of methods for people to engage with you and your brand across the social Web.

Once your core branded online destination is established, begin spreading your brand tentacles across the Web. Create a Twitter profile, a Facebook page, a LinkedIn group, a YouTube channel, and so on. Quality of content and interactions always trumps quantity, so don’t spread yourself too thin. The objective is to offer varied branded experiences while continually publishing shareworthy content and participating in meaningful conversations. At the same time, all roads must lead back to your core branded online destination.

As you extend your online presence across the social Web, be sure to stay consistent to your brand’s promise. If your content, conversations, and destinations don’t accurately reflect your brand image and message, your audience will become confused and turn away from your brand in search of one that does consistently meet their expectations for it.

Think of content marketing and social media marketing as a long-term, brand-building strategy. Over time, your content will spread farther as more and more people engage with it across your varied online destinations. Inevitably, organic growth will drive your brand and business to new heights as long as you’re committed to sticking with it for the long-haul.

You can read more about creating a content and social media marketing strategy in Susan Gunelius' new book, 30-Minute Social Media Marketing, which is now available in book stores and online. ADMAVEN readers can follow the link to get a free bonus chapter, which is available for download from McGraw-Hill.

Susan Gunelius spent over a decade directing marketing programs for some of the biggest companies in the world, and today, she is President and CEO of KeySplash Creative, Inc., a marketing communications company. You can follow Susan on the social Web on Twitter (@susangunelius), Facebook, or LinkedIn.


Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps agencies and brands find and connect to digital audiences for profitable outcomes. Want to talk to him about how a complete digital communications program can help your agency or brand grow? Email him at nick@lonelybrand.com

Wednesday, September 29, 2010

Social Media in Action Series: Duck Sauce

I'm spending a few days highlighting my "best in class" picks for companies driven by social media. This series isn't about uncovering the latest viral phenomenon - it's about slowing your roll a little bit and observing the underlying principles of success in social media marketing. Day 4 in the series features Duck Sauce.

When an Internet phenomenon is reported by the New York Times it's usually regarded as having earned "viral" or "meme" status by the teeming hordes of social media experts. Watch the latest video to reach such status from the band Duck Sauce aptly named Barbara Streisand, then read my takeaways below.



One of the cornerstones to social media success (and some of this can be applied to the music industry as a whole) is producing something that many people will love. Not just "like" or tweet, but truly love. By combining a catchy beat with visuals and celebrity cameos that make most young New Yorkers swoon Duck Sauce created a juicy bit of video goodness that was championed by the largest city in America. The lesson here is simple: target your audience with remarkable content and they will... remark! Too many brands play it safe by generalizing content to apply to as many people as possible, not realizing in the process they are eroding viral potential.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps agencies and brands find and connect to digital audiences for profitable outcomes. Want to talk to him about how social technologies can help your agency or brand grow? Email him at nick@lonelybrand.com

Tuesday, September 28, 2010

Social Media in Action Series: List Blogging with Jeremiah Owyang

I'm spending a few days highlighting my "best in class" picks for companies driven by social media. This series isn't about uncovering the latest viral phenomenon - it's about slowing your roll a little bit and observing the underlying principles of success in social media marketing. The third case in this series features prominent blogger and digital strategy expert Jeremiah Owyang.

If you enjoy keeping up with the social web and learning about new technologies you may be familiar with Owyang's aptly named blog: Web Strategy. The blog has one area that I'm going to highlight: a rolling list of brands that were "punked" by social media. Take a look at the extensive article, then read my analysis below the image.


Building a unique, thoughtful list of (for lack of a better word) things, can be an incredible source of traffic, referrals and conversions. For marketers Jeremiah's list provides a chronological account of case studies in social media failure. Incredibly useful for client and prospect presentations, internal reports or as a way to check for probably issues before a campaign goes live.

There are many many examples of lists in social media, but remember this: if it doesn't already exist you may be passing up an opportunity to aggregate and store information that will be appreciated by thousands - if not millions - of adoring fans. Go get em!

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps agencies and brands find and connect to digital audiences for profitable outcomes. Want to talk to him about how social technologies can help your agency or brand grow? Email him at nick@lonelybrand.com

Monday, September 27, 2010

Social Media in Action Series: Google

I'm spending a few days highlighting my "best in class" picks for companies driven by social media. This series isn't about uncovering the latest viral phenomenon - it's about slowing your roll a little bit and observing the underlying principles of success in social media marketing. The third case in this series features Google.

You may have seen Patrick Boivin's hugely popular stop-motion animation series on YouTube. Watch his technique used in this Nexus One unboxing, then read my quick takeaway after the video.


Are there social media guns for hire? In this case, you bet! Google used a tried but true technique - combine meme with an already established personality to create a new and instantly viral phenomenon. Does it always work? Certainly not. In fact the Internet is littered with the wreckage of bad brand/social media personality collaborations.

It's all about finding the right blend of an existing Internet personality providing pure value (no ads already) to their fans, and then tapping it in a way that doesn't corrupt the very attraction that made the content viral to begin with.

It's a delicate balancing act illustrated above perfectly.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps agencies and brands find and connect to digital audiences for profitable outcomes. Want to talk to him about how social technologies can help your agency or brand grow? Email him at nick@lonelybrand.com

Friday, September 24, 2010

Social Media in Action Series: Department of Transportation

I'm spending a few days highlighting my "best in class" picks for companies driven by social media. This series isn't about uncovering the latest viral phenomenon - it's about slowing your roll a little bit and observing the underlying principles of success in social media marketing. Day 2 is all about the Texas Department of Transportation.

Let's face it: drunk driving is a serious problem in America. It's been an ongoing mission of the Department of Transportation to communicate the negative impacts of driving under the influence through various national television, radio and print campaigns. Local governments also get involved, but with budgets shrinking it's been tough to get the word out. I'll just say it. Most of these ads are cheesy and don't connect with drivers at an emotional level. Enter the Happy Hour FAIL campaign. Be prepared for a sting, and read my thoughts after the video.


Ouch. Did you have the same awkward and painful feeling watching a life set back by ten years?

The Happy Hour FAIL campaign is a great example of marketing to Millennials, and it's one of the first ads that plays to the fear of a damaged social media reputation. It's all part of a more robust campaign that connects on Facebook, Twitter, Flickr and YouTube. Not bad for a traditional government department rooted in old media.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps agencies and brands find and connect to digital audiences for profitable outcomes. Want to talk to him about how social technologies can help your agency or brand grow? Email him at nick@lonelybrand.com

Thursday, September 23, 2010

Social Media in Action Series: Blendtec

I'm spending a few days highlighting my "best in class" picks for companies driven by social media. This series isn't about uncovering the latest viral phenomenon - it's about slowing your roll a little bit and observing the underlying principles of success in social media marketing. I'll kick things off with Blendtec.

Chances are you're already familiar with the cooky lab tech that likes to destroy expensive and amusing items with blenders. If not I'll let the video do the talking. You'll find my quick takeaway below.


I've always been convinced the success of Blentec's YouTube campaign is rooted in discipline. Sure, it's amusing to watch things get destroyed - but translating that into sales is a more complex feat. You can find hundreds of thousands of videos on the Internet of wanton destruction. Blentec's secret is rooted in discipline. Any social media campaign must be consistently executed with predictable "tune in times". You can always cite one-off examples of single videos that went viral. That's different than a planned and produced campaign, or it's just plain lucky.

Consistency in look and feel as well as a disciplined content release schedule dramatically reduce the chances of failure. After over 100 well produced and executed videos, Blendtec is a great example of the disciplined approach to social media marketing success.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps agencies and brands find and connect to digital audiences for profitable outcomes.

Tuesday, September 14, 2010

The Social Conundrum

dilbert vertical

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Thursday, August 26, 2010

Authors That Get Social Media: Marcus Sakey

Marcus Sakey was an award-winning copywriter on brands ranging from JCPenney to World Championship Wrestling until he left the business to write novels. His books have been translated into a dozen languages, labeled “nothing short of brilliant” by the Chicago Tribune, and chosen among Esquire Magazine’s Top 5 of the Year. Recently Marcus has aggressively expanded into eBook formats, publishing a series of short stores available online.

About a decade ago, something shifted in the publishing world. What used to be famed as a reclusive profession became a very public one. The novelist was expected to leave his garret and go sell himself.

I’m a novelist, and that’s fine with me. I come from advertising, a world where you fight for your ideas, and promoting my own work comes naturally.

However, what I’ve found interesting over the last few years is the ways in which social networking, the Internet, and lately, the rise of the e-book, have shaped these trends. I’ve written about the first two here before, so it’s the latter I’d like to talk about.

Everyone knows that e-books are the future. You don’t have to like it, but it’s foolish to ignore it. The thing is, right now, that future hasn’t arrived. It’s the Wild West out there. Fortunes were made in the West, but a lot of people died of dysentery, too.

For my money, the people who are hailing the end of publishing are short-sighted. I don’t know exactly how the industry will look, but I sure hope that traditional publishers don’t go away. Art shouldn’t be an entirely democratic process.

No, at this point in history, I view e-books is as a support tool. For example, I just released a bunch of short stories as inexpensive e-books. You can buy them for a buck a pop, or as an anthology of seven called SCAR TISSUE for $2.99.

My goals are simple. I want to offer people a way to try my stuff inexpensively. And I want to reach out to them through media that I can guide, e.g., the Internet. My hope is not that I sell a million copies and retire (although I wouldn’t say no). My real hope is that by taking advantage of a changing marketing landscape, I can reach a potential audience that may not otherwise know of me.

Like you.

To that end, allow me to give you one of my stories, absolutely free. It’s called “The Days When You Were Anything Else,” and it’s one of my personal favorites. It’s available for all e-book formats, or as a PDF you can print out.

I hope you’ll give it a read.

To get the story, just click here, add it to your cart, and use coupon code YB98Q.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Tuesday, August 24, 2010

Remember What You Used to Think About Social Media?

"It isn't about making content go viral—though that would be a wonderful byproduct, should it happen—or creating the next great Facebook application," Kinports says. "It's about structuring, and in some cases restructuring, how a business views and interacts with its customer base. The modern consumer is savvy, aware, and fully able to make informed decisions, thanks to a wealth of information freely available on the Internet. The consumer of the near future will make purchase decisions based on information gleaned from unbiased peers and influencers. Social media is the latest tool through which these interactions occur."
SOURCE: Bloomberg-Businessweek, May 26, 2009 (click here for the full article)

Sometimes it's useful to look back and remember what we were all saying about social media and the future of advertising. I was reminded of an article I co-authored in early 2009 that eventually made it's way to Bloomberg-Businessweek.

Here's an inspiring TEDx video from David Armano covering his current views on the topic:



We should all remember what made social media such a buzz word in the first place and why many marketers lost their way. Sometimes to move forward you really do have to look back. What did you used to think about social media and the future of advertising?

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Engaging Times: My Picks From #Alterian2010

Attending the Alterian Engaging Times conference gave me an interesting look at brands not typically discussed in the advertising and marketing world. I'm going to highlight my favorite comments and links from the #Alterian2010 hashtag. If you want to get the full presentations for the conference check out Alterian's Slideshare page. You can also read an archive of all the conference tweets here.

ADMAVEN's top 10 Tweets from #Alterian2010:

@djeldridge: 86% of consumers want to engage with the brand.

@michaelsantoro: It's up to us as marketers to stop mass broadcasting and start listening, understanding, and engaging.

@AmandaDeVito: Technology has to be at the core of marketing.

@interactiveAmy: Reminder to agencies, brands & marketers: Technology needs same importance as creativity!

@Elyse_D: In Australia, Court Notices can be served through Facebook. A Facebook Summons is considered legally binding

@MichelleRTaylor: @WesternUnion 's corporate guidelines for SM - Take responsibility for what you post."

@DonPeppers: cross channel communication is like surround-sound marketing - don't allow different tones out of different speakers!

@catherinewarren: You can't take something off the Internet, it's like trying to take pee out of a pool

@exec101: Social Media and CRM are inextricably intertwined - Don Peppers.

@markdamicoroch: 96% of gen y consumers belong to a social network per Don Peppers

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Thursday, August 19, 2010

5 Ways Facebook Places Will Change the Marketing Game

Facebook's new Places feature is live, and it's bringing a whole new dimension to the world's most talked about social network.

Advertisers, for now, are out of luck. In a live reveal of the technology Mark Zuckerberg, co-founder of Facebook, explained that the technology needs to be perfected (finding friends, checking-in and building stories about places via @benparr) before bringing FourSquare-like deals to the table.

When it happens - and happen it will - what can brands and agencies expect from the new technology? Here's my predictions and trends for location and deal based app marketing:

1) Deep group discounting
Facebook Places let's you check in your friends (unless they disable the feature in privacy settings). Expect brands and venues to begin offering deep discounts for large groups of friends checked in at the same time. Want 20% off your entire meal? Get at least 8 of your friends checked in on Places and reap the rewards!

2) Swarm behavior
Allowing you to see where your friends are every second of the day is a big benefit to Facebook's shiny new toy. I suspect that within 5 years being location aware of your network will be as ubiquitous as having a mobile phone. Until then expect advertisers to take advantage of swarming behavior by offering up to the second and unpublicized deals through Places. Business is down for the day? Seed a 50% off promotion through Facebook Places for the next 60 minutes and watch as the information achieves viral status and causes a swarm to appear in your venue.

3) Competitive cherry-picking
Businesses will need to be on their Places game to avoid losing valuable customers. The businesses that fail to adopt or understand how Facebook places work will become low hanging fruit for tech savvy competitors offering killer deals and discounts.

4) Privacy backlash
When businesses begin harvesting Facebook information about their visitors based on Places it's going to raise some major privacy concerns. The best way to avoid being the scapegoat for yet another Facebook privacy outrage is to play by the common sense rules of marketing in the age of social technology. Only contact people who have selected to receive your communications and bring tangible value to the table with each message. I suspect nightlife and entertainment venues will be among the first to ignite the collective wailing.

5) Social CRM
Social technologies bring a bold new dimension to CRM programs. Ensure yours will be compatible with Facebook Places and that you have built in processes to grab and analyze trends from the geolocation view.

For an overview of Facebook Places including how to use the new features click here.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Monday, August 16, 2010

5 Ways to Advance Your Career with Innovation

The familiar refrain "reinvent yourself" has never been more sound for those in search of career advancement today. Fortunately for the CIO, reinvention is a relatively easy thing to do given the innovations IT wields every day. It's a matter of looking at those technologies differently and seeing them as much as a means to promote professional achievement as they are to improve the company's efficiencies and profitability.

"It has never been easier for CIOs to be viewed as thought leaders in their respective industries and move from positions of relative obscurity to highly desirable," said Nicholas Kinports, Digital Innovation manager at Maddock Douglas, an innovation initiatives firm with a client list that includes 20 percent of the top 100 global brands.

There are as many ways to use technologies to build your visibility, credibility and promotability as there are technologies. But here are five ways to get you started while you think of other creative means to highlight your work and build your personal brand:

Get social - Social media allows you to come out of the data center and face your public. It is the surest way of building your professional brand and name recognition. It is the first step to being publicly recognized for a job well done. "As CIOs move to implement innovative social technologies they should be aware of opportunities to self-invest through social networks, blogs and micro blogs, speaking opportunities and communities," advises Kinports.

One good example of a CIO that has used social media effectively is...

Read the full article on CIO Update

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Thursday, July 29, 2010

The Changing Face of Media Distribution

I've been writing (and ranting) - for over a year now - about my general dissatisfaction with the way media companies are handling their content. It's a big problem for marketers and advertisers who want to tap audiences but can't seem to strike a chord due to poor implementation of technology and experience.

We are finally starting to see tangible examples of doing things the right way. I'll highlight two outstanding cases and let you decide if it's all as great as I make it out to be...

Everybody loves Mad Men - it has great writers, a stellar cast and some of the best set design work on television. Too bad it's only on television. But wait! AMC is now delivering Mad Men in streaming HD for free on the web.

What's that video to the right you ask? It's the full show - endorsed by AMC and embeddable on any website or social network. Well done AMC. You aren't afraid to craft outstanding content and let it loose on the web for all to enjoy.

Head over to the official AMC Mad Men page to see additional content and video from new episodes. That actually makes it a worthwhile use of your time - and advertisers get a unique opportunity to connect with an audience that is actually appreciative. The power of embedding allows those same advertisers to leverage a show's popularity to spread throughout the web.

The Yes Men Fix The World has seen it's share of controversy. Thanks to a pending lawsuit over some government impersonation shenanigans, the film has yet to be distributed through traditional channels. That's not a new story - and neither is distribution of questionable content over peer-to-peer networks.

What The Yes Men have done to change the game is reward Pirate Bay (a popular Torrent search engine despised by big media companies) users with bonus content available only on select downloads.

At the same time The Yes Men support their future endeavors with requests for financing in the peer-to-peer edition and on their website. So far so good as they have raised well over $10,000 - and all without traditional distribution channels.

These examples may not impress you, and you may wonder if advertisers will really move to take advantage of innovative content producers. You may even wonder if there's a sustainable market for these types of tactics. I'm telling you it's real and it's ready to be tapped today. What do you think about trends in media distribution and advertising? What does the future of media buying look like?

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Sunday, July 25, 2010

Top Executives Share Views on Social Media and Interactive Advertising

Here's a nice little CNN Money bit from executives at Twitter, LinkedIn and Zynga on the future of interactive advertising technologies. It's interesting to hear top people at three of the sexiest digital companies dance around the idea of ROI from new forms of advertising.



Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Wednesday, July 21, 2010

Flipboard Capitalizes on the Semantic Web

Flipboard is the new social network darling, creating a tablet friendly "magazine" by aggregating and organizing media from users' social networks. The newest semantic thingamajig became so popular after launch that server load was noticeable and resulted in limited connection to the news aggregator app.

We also know that major media outlets like the New York Times have taken a position against these types of apps claiming copyright infringement.

Legal matters aside, with US$10.5 Million in startup funding Flipboard has a lot of ground to make up to get in the black. With increasing questions about business model viability for bandwidth intensive apps that don't serve ads and don't cost anything to use (let's be honest, Millennials and other power users wouldn't pay to download Flipboard in it's current state) I can't help but wonder if the sole purpose of Flipboard is to be bought out by a larger company.

The obvious play until then is advertising revenue, and it would appear that the best way to do that would be use of all the wonderful social data passed through Flipboard to serve meaningful adverts to a relevant target audience, but that's just asking too much, right?

Regardless of how revenue plays out (or doesn't) Flipboard seems to have connected with a significant unmet need in the marketplace for personally relevant content vetted by peers.

Here's the Flipboard feature video in case you missed it:



Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Wednesday, June 23, 2010

Do We Need a Social Media Bill of Rights?

I received an outreach email from the authors of Wild West 2.0 detailing their proposed social media bill of rights. Here's the summary followed by my analysis:

The Social Media Bill of Rights
By Michael Fertik & David Thompson, Authors of Wild West 2.0: How to Protect and Restore Your Online Reputation on the Untamed Social Frontier

As social networks have grown in importance, ReputationDefender has seen a shocking pattern of privacy violations, ranging from inappropriate data sharing to attempts to trick users into revealing their personal information.


It is time users took back control of their online privacy. ReputationDefender presents this draft Social Media Bill of Rights to provoke thought about how social networking sites -- like Facebook, MySpace, Twitter, and others -- should treat users and protect privacy. We strongly believe that social networking sites should recognize and grant each of these rights to users in an open and transparent way.

Social Media Users Have These Rights

1) The right to privacy.

When in doubt, privacy comes first.

By default, users should not expose information to the world, to data brokers, to corporations, or to anyone else.

Users have the right to share as much or as little as they want. They are in charge of their privacy, and all data sharing comes only after user consent.

2) The right to choose.

Privacy settings must be easy and understandable. If your parents can't use it, then it's not simple enough.

Privacy controls should be easy to find. Social networks should put privacy controls next to where they are needed; near photos, near data collection portals, and other places where users expect to find them.

If taking an action (installing an app, using a new feature, etc) will expose or share data, users deserve to know before they commit. Social networks should explain the privacy cost of each new feature, and let them make an informed choice.

Interfaces should not be evil. Each interface should clearly communicate the privacy consequences of each action. Interfaces that collect or use data in a non-intuitive way should be clearly labeled and explained.

Any kind of external data sharing should be opt-in, not opt-out. If it's so useful, it will be easy to convince users to sign up. Outside corporations don't have a right to user information without clear user consent.

3) The right to data minimization.

Just because a social network can, collect information doesn't mean it should. Social networks should strive to collect no more information about users than what is required to present social functions.

Storing "click stream," "search history," and other data that is not directly tied to social functions is often an invitation to privacy invasions. Storing this data does not directly enhance user experiences and often violates user expectations.

When in doubt, aggregate. Aggregated data often fulfills the same function without the privacy risks.

We don't know the long-term consequences of mass-scale data collection and storage; it is better to err on the side of caution and data minimization.

4) The right to honest communication.

Users have a right to know how their information is being used. Tell them. Use language you'd use with friends, not language used by lawyers. Agreements should be easy to understand and not contain hidden legalese.

If something goes wrong, tell users openly and honestly so that they may protect themselves.

If aggregated data turns out to not be anonymous (like the Netflix Prize data set), tell affected users. Openness today will save headaches tomorrow.

Even if the lawyers can find a legal loophole, users deserve to be treated with respect; social networks should treat users as they expect to be treated, not at the minimum possible legal threshold.

5) The right to delete.

Users have a right to leave social networks. When they do, they should be able to easily take back their data too.

The right to delete includes deleting any marketing information or dossier that has been compiled about them, including any behavioral advertising data.

Exceptions are permitted for financial transactions and other records that must be kept for legal compliance.

6) The right to know.

Users have the right to know:

* how information about them is being collected;
* to whom their data is being sold;
* how their data is secured;
* how many people can see their personal information;
* when there are data security incidents, even if they don't trigger existing notification laws.

Disclosures should be in plain language.

If data is being collected in non-obvious ways (click patterns, through offline sources, etc) then it requires special notice.

7) The right to dignity.

Some information is too personal for social networks to demand or share. Even if it is possible to find out intimate secrets of users' lives, it is usually best to not.

There are limits on the wisdom of behavioral and contextual advertising, even if users have agreed to it. Social networks should think twice before trying to profit from their users' grief, weaknesses, or personal failings.

Social networking engineers should always ask themselves, "would I want my data to be used this way?" If not, don't code it and don't implement it.

Sites should not encourage users to debase, defame, or abuse each other. There is always another person at the other computer; remind users to treat each other with dignity.

8 ) The right to accountability.

Social networking sites should be willing to undergo regular privacy audits to prove they are using data only in approved ways. Sites that don't allow privacy audits should be considered suspect.

Leaders of social sites should accept personal responsibility for the security and privacy practices of their sites. If they make a false promise, they should be held personally accountable.

9) The right to not participate.

Users have the right to not participate in social networking. If they choose not to, social sites should not compile a dossier or file about them, even if friends volunteer that data.

Non-users should be able to find out how personal information about them is being shared or discussed (including "tagged" photos or facially-recognizable photos) without providing further personal information.

10) The right to social privacy.

Social networks should make it easy for users to help friends be respectful of privacy.

Social networks should not encourage users to violate each others' privacy. Interfaces that encourage prying or over-sharing are disfavored.

Social networks should allow users to contact each other about potential privacy violations and privacy requests. A simple "I'd prefer this photo not be online" notification system can help friends communicate their preferences without threatening free expression or creativity.

I generally agree that social networks have shady privacy practices. We've all seen the recent Facebook privacy gaffs (probably the tip of the iceberg). But do consumers really care? Are Millennials, for example, overly concerned how the data they voluntarily upload using social technologies is used by advertisers? Tell me what you think.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Tuesday, June 22, 2010

Universal Music Group Expects Millennials to Pay for Music, Wants Government Pressure on ISPs

Yesterday I received an open letter from Jim Urie, CEO of Universal Music Group Distribution (UMGD), the distribution arm of the world's largest music company. In his letter Jim reveals his plan to encourage ISPs to regulate illegal downloading of music and compensate the music industry with a viral campaign. Read his letter followed by a quick reality check from me.

Dear Nick,

I’ve received hundreds of e-mails enthusiastically reacting to my “call to action” at the National Association of Recording Merchandisers convention last month. The music business is facing huge challenges from piracy and theft. Never before in American history has an entire industry been so decimated by illegal behavior. Yet the government has not responded in a meaningful way to help us address this crisis. My call to action is for all of us to become more aggressive in lobbying our government, more outspoken in drawing attention to the problems caused by piracy and more actively engaged. We cannot win this fight alone.

Governments outside the U.S. are legislating, regulating and playing a prominent role in discussions with ISPs (Internet Service Providers). Sales have dramatically improved in these countries. How is it that the U.S. – with the most successful music community in the world – is not keeping up with places like South Korea, France, the UK and New Zealand?

As I said in my speech, I hope that the industry can negotiate a voluntary deal with the ISPs. We need our government representatives to encourage this. But whether or not we reach a deal with the ISPs, our government needs to know that we’ve got a piracy problem and we need real solutions. To accomplish this, our government needs to hear from all of us, so they know that their constituents are out here. Join me in calling on our elected officials to fight piracy. Please help by forwarding this email to your colleagues, friends– everyone who loves music. And consider enlisting your entire company to help in this fight. Then by clicking on the link below a message will be sent to your representatives in Washington. Help us launch a viral campaign to cut off access to the online sites that are used to steal our music, our property and our jobs. In only takes a second but it can make a tremendous impact.

Click HERE.

Please help us by forwarding this link.

Sincerely,
Jim Urie
Learn More at www.musicrightsnow.org


Let's get some facts straight.

The Millennial generation (born 1977-1994) doesn't like to pay for things that can be downloaded or streamed for free.

Music falls into that unfortunate category of products. Books and publications are meeting the same fate. This trend isn't changing at all - in fact it's accelerating as mobile and cloud computing becomes more prevalent.

You can't force Millennials to pay for music again.

It just won't work. The model is forever broken. Market and sales data supports this conclusion and most of the major music companies know it. Attacking ISPs and trying to force their hand won't work either. ISPs have a working revenue model and a product that still holds value to Millennial consumers.

There is a better way.

I encourage anyone who is struggling to come to grips with declining revenues from digital music downloads to rethink engagement with Millennials. It's time to work with them with the realization that you won't be able to pry open wallets with your existing business model. That's right; I'm telling you that you will never make money again by selling music under your current distribution model. A top down industry reinvention is required. So far I haven't seen a major label take a step in the right direction. The first music company to do it will win big.

I invite anyone from UMG to email me for a constructive conversation off the record about the future of the music industry.

What do you think? Can Universal Music Group kick off a revival of a dying business model through regulation? Will you participate in their viral campaign?

UPDATE 7/6/10: Prince decides "the Internet is over" and shares some cooky wisdom about why digital is "no good".

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Thursday, June 17, 2010

Social Media: Activism Killer?

I've written before about the dangers of mistaking social media involvement as activism for a cause (or a brand for that matter). Here's a short segment from CBC describing the new campaign from Greenpeace aimed at re-branding BP with a, shall we say, more appropriate logo and a green expert that thinks it's all "a bunch of crap".



Does social media serve as a public "energy sink" for brands in crisis? Is BP actually benefiting from the negative social media outcry?

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Tuesday, June 15, 2010

Facebook Fan Value: The Definitive ROI Formula

Ready for the definitive ROI formula to calculate how much every online social interaction is worth?

There isn't one. And you should stop wasting your time trying to figure it out.

Before I tell you why let's look at a couple of tips and case studies to make your marketing efforts more valuable in the the current social technology landscape:

Incentivize sharing across your target platforms. A great case study for this type of engagement is Urban Hunt. Sponsored by FIJI Water, participants in the day long contest are required to open their social profiles (making your wall public on Facebook, etc...) and post bits of information including YouTube videos, status updates, check-ins, Tweets and more to earn points in the event.

Integrate the experience into an every day social activity.
Have a look at Bartab. This iPhone app allows you to purchase and send drinks virtually. Participating bars will then sell the real drink to the recipient for $1.00 (a steal in San Francisco - the only participating city at the time of this article). The catch? The only way to get the drink is by allowing Bartab to openly share on Facebook and Twitter that you have sent or received the drink.

The conversation needs to be less about a hard ROI for "fans", "likes" or "check-ins" and more about driving engagement and brand equity with things worth sharing. Let's face it, spending time trying to calculate these figures is futile; before you know it the private companies that own major social platforms are going to commoditize social sharing and pull the rug out from under marketers' feet. I've been saying it for months now, and trust me, it's coming sooner than you think.

The best way to bring social value to your (or your clients') brand(s) is through creation of a unique and highly incentivized sharing experience. Contests and gimmicks are old hat and boring. Consumers demand more interesting, interactive and inherently social applications. Based on accelerating trends it shouldn't be hard to identify that next killer campaign for your brand.

As for measurement? I wouldn't worry too much about the details. Use analytics layered over interactions and revenue to get a good picture of success or failure. Make great social applications that share and scale well and you'll find measurement becomes far less important in the grand scheme.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.