Interactive Advertising Q&A Roundup

As an active member of communities touching the interactive advertising world I answer many questions on a daily basis. Each week I will round of some of the best questions and answers for your consumption.

Joy Abdulla asks:

How can social marketing be shown to be effective in terms of dollar sales?

Is there a mechanism/ method/formula through which we can effectively forecast or project what would be potential earnings for a brand by utilizing social marketing techniques on various sites?

ADMAVEN answers:

Joy,

The answer to your question is that you must have a third party software (or design your own) to measure the effects of your campaign. If the campaign is simple you may be able to track metrics yourself, but if there are any added layers of complication you will need extra help.

I have linked a company called Sway that does this very thing for many campaigns rooted in social media.

LINK: http://www.swayonline.com

Rich Dettmer, Director of Digital Strategy and Partner at Slack Barshinger, asks:

What law governs web based data collection?

When collecting data on a web site, is the collection governed by the laws of the country the data is collected from, or the country where the site is hosted? For example: If I am collecting user registrations from Europe on a site that is hosted in the United States, who’s laws govern that transaction?

ADMAVEN answers:

Hi Rich!

International law is tricky in the traditional corporate sense, but combined with the Internet there is very little case law to call upon.

The generally accepted concept is that you are governed by the place where your business is incorporated (whatever mechanism that may be). If you do not have a brick and mortar establishment, you may be subject to the laws of any country through which you transact. For example, collecting money from a UK citizen and storing that money in the United States exposes you to legal liability in both countries, however collecting data with no financial transaction most likely does not expose you to the country in which the individual providing the data resides. There is some case law along these lines regarding spam as a method of collecting data, and I do not recommend mass emails as a foreign campaign strategy.

In general the United States is a rules based country when it comes to law. You can review case law and find clearly (sometimes not so clearly) written torts, statutes, and laws that govern our businesses. In Europe (since this is in your example I will use it here) the laws are principle based. In other words, courts tend to look at your intent more than your action when deciding cases. If you are not doing anything blatantly illegal, I would say your liability is very low.

You can always seek council through an international attorney, but this is a costly engagement and may not provide you with a clearer answer.

I highly recommend contacting the consulate of each country in which you are interested to discover more about what your legal exposure may be. In my experience they are very helpful and willing to discuss these issues as well as the culture of their home country (which may help you formulate regional marketing strategies).

DISCLAIMER!

I am not a lawyer, though I do hold a Bachelor of Science in International Business and am almost through my MBA in the same subject. These kinds of questions appear in case studies and course materials. I hope my answer helped!

Laura Fitton, Principal and Founder of Pistachio Consulting, Inc., asks:

How can businesses use Twitter and other microblogging tools?

Communications, advertising, PR and social media agencies, what are your client's burning questions about Twitter and other "microblogging" platforms? Where do you look for the answers to what they should be doing?

ADMAVEN answers:

Laura,

Clients do not typically know about Twitter as a business tool. When appropriate, I may suggest microblogging as a way to engage a passionate target base.

The important thing when using Twitter - or any blog based tool - is to provide relevant content that is of interest to the target audience. Because Twitter is an opt-in service, target users must feel as though they are receiving something in exchange for their attention.

You can read more about how to use blog and microblog tools in ADMAVEN - The Interactive Advertising Blog, which I have linked below as a resource. Scroll down to the article entitled, "SEO vs. SMO Part 3: The Social Metropolis". Read the linked materials in the article and you will have a complete understanding of how to engage a target audience with a blog or microblog tool.

LINK: http://admaven.blogspot.com/2008/08/sem-vs-smo-part-3-social-metropolis.html

Natalia Alexandrou, Senior Marketing Executive at Report Buyer & Piribo, asks:

B2B Affiliate Marketing - does it work!?

I'm interesting in hearing your experiences (good and bad) with B2B affiliate marketing... and I'm not talking about the affiliate programs which use B2C tactics such as printer companies etc.

Are there any success stories? How did you approach possible partners? What tools work best for you?

We are a B2B company and we launched an affiliate program 5 months ago through a network with a dedicated campaign manager... and are only getting B2C affiliate sites joining our program. Is the industry just not ready to take on B2B affiliates?

ADMAVEN answers:

Ms. Alexandrou,

My experience has taught me several things about B2B Affiliate Marketing:

1) Pursue affiliates with whom you have a long and trusted business (or personal) relationship first. This may involve a C level meeting where you speak to the CEO, COO, and CTO to generate a list of companies that are willing to go the extra mile and form an affiliate relationship.
2) Be flexible. Although you should come in with a detailed plan on your Affiliate program, be willing to tweak the plan for each Affiliate. Every company is different, and applying one model to your targets may discourage them from forming a relationship.

When I started my B2B affiliate program, we went to our CEO and generated a couple of leads with whom we knew the CEO had maintained a personal relationship. These companies trusted our brand name, and were willing to at least listen. We then came in with our presentation, including the buy in figures, terms, etc... We had a contract ready to go, but never got a signature right away. Instead, we found the average time to close an affiliate was 6 months, and involved detailed negotiations with top management on both sides. Each deal was unique, but persistence and follow-up helped get the job done!

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of digital marketing programs that generate measurable signups, conversions and sales.

Yahoo Buzz: Room For Growth?

Since making its official public release three days ago Yahoo Buzz has generated just that: a lot of buzz. But has it delivered? The premise of any site using the user rated content model (YouTube, Digg, etc…) is to push relevant articles into the hands of readers by peer voting. Of course any organization can submit its own writing – ADMAVEN does it for every article – only large groups of individuals voting for a submission will bring that particular article to prominence.

So far Yahoo Buzz has acted more like Yahoo Drone.

In press releases and interviews leading up to the public opening of Buzz, Yahoo stated that individual bloggers, small-time writers, and other such users will be given a chance to be on the front page and vaulted into relevancy. Unfortunately that just has not happened. Major news organizations dominate the first page of articles, with a few non-syndicated bits buried deep within the back pages.

My advice to Yahoo Buzz is simple: get rid of the New York Times, Salon, Times.com, and all the other major news organizations bloating the service. We know where to get that information, assuming we don’t already have RSS Feeds set up for it. The key for Yahoo Buzz should be to carve out a niche of relevant, user generated content that includes the blogosphere, videos, and other popular media. In this way Buzz can differentiate itself from its competitors and get away from the traditional news aggregation model that so many other sites employ.

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of digital marketing programs that generate measurable signups, conversions and sales.

SEM vs. SMO Part 3: The Social Metropolis

Social Media Optimization continues to grow at an exponential – and nearly incomprehensible – pace. In the agency world it is almost impossible to stay at the forefront of the SMO environment due to this rapid expansion. That being said, there are a few agencies that do an outstanding job of keeping abreast. In the third installment of the SEM vs. SMO series, I will focus on GoViral, the concept of The Social Metropolis, and the book by the same name.

To begin, let’s get up to speed on the concept. At the end of the article I will provide a link to download the full book free of charge from GoViral.

Jimmy Maymann, the founder and CEO of GoViral, presented his concept of The Social Metropolis this year in Cannes. The video of his presentation is below. Though lengthy, it provides a basic introduction to the concept of The Social Metropolis and what it means to enter this emerging space.

One of the key takeaways from Mr. Maymann’s presentation is the concept of democratization of information. As more people have free and unfettered access to the internet, we see a growing trend of consumer empowerment. The following excerpt from The Social Metropolis highlights the resulting disparity between consumer intelligence and the current state of the ad industry:

“The result is a genuine mismatch between a media and marketing experienced public, and a marketing/advertising industry that, generally speaking, have been delivering the same product since the 1970s. I magine if Ford or Sony did the same...? The old model is broken - a new one is only slowly taking shape. Over the past decades, companies have become used to defining their message, shaping their brand, and having complete control over the channels of communication. Now they are losing it” (The Social Metropolis – Page 11).

Though there is a bounty of new and exciting information in The Social Metropolis, ADMAVEN wants to highlight the bigger picture – respect SMO or be left in the dust.

Explaining exactly how you can take advantage of SMO to leverage your next big campaign is out of the scope of this article. This information, however, can be gleaned by reading GoViral’s The Social Metropolis. Visit GoViral and download the book here.

Happy reading!

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of digital marketing programs that generate measurable signups, conversions and sales.

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Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of digital marketing programs that generate measurable signups, conversions and sales.

SEM vs. SMO Part 2

Social Media Optimization (SMO) seeks to drive traffic not from search engines, but from third party websites, applications, and social networking services. Adding SMO to a campaign can be the missing link between mediocre response number and an award winning response!

SMO can be added to an existing campaign – depending on the target market and product/service offering – or be the single method of generating publicity. The premise behind SMO involves connecting with the customer on a personal level without the use of a traditional click-through advertisement. Rohit Bhargava, SVP of Digital Strategy and Marketing at Ogilvy 360 Digital Influence, is credited with inventing the term Social Media Optimization. Mr. Bhargava outlines the basics in his article, “5 Rules of Social Media Optimization”:

1. Increase your linkability - This is the first and most important priority for websites. Many sites are "static" - meaning they are rarely updated and used simply for a storefront. To optimize a site for social media, we need to increase the linkability of the content. Adding a blog is a great step, however there are many other ways such as creating white papers and thought pieces, or even simply aggregating content that exists elsewhere into a useful format.
2. Make tagging and bookmarking easy - Adding content features like quick buttons to "add to del.icio.us" are one way to make the process of tagging pages easier, but we go beyond this, making sure pages include a list of relevant tags, suggested notes for a link (which come up automatically when you go to tag a site), and making sure to tag our pages first on popular social bookmarking sites (including more than just the homepage).
3. Reward inbound links - Often used as a barometer for success of a blog (as well as a website), inbound links are paramount to rising in search results and overall rankings. To encourage more of them, we need to make it easy and provide clear rewards. From using Permalinks to recreating Similarly, listing recent linking blogs on your site provides the reward of visibility for those who link to you
4. Help your content travel - Unlike much of SEO, SMO is not just about making changes to a site. When you have content that can be portable (such as PDFs, video files and audio files), submitting them to relevant sites will help your content travel further, and ultimately drive links back to your site.
5. Encourage the mashup - In a world of co-creation, it pays to be more open about letting others use your content (within reason). YouTube's idea of providing code to cut and paste so you can imbed videos from their site has fueled their growth. Syndicating your content through RSS also makes it easy for others to create mashups that can drive traffic or augment your content.

I suggest reading Mr. Bhargava’s article if you want to get the basics of how SMO has grown from a relatively undefined (yet practiced) advertising technique to a clearly defined, methodical operation to supplement or found your next big campaign.

In my next article I will suggest some specific techniques I use to leverage the power of SMO for any type of campaign.

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of digital marketing programs that generate measurable signups, conversions and sales.

SEM vs. SMO Part 1

Today marks the beginning of a two part series that outlines how Search Engine Marketing (SEM) and Social Media Optimization (SMO) practices can help produce a well rounded campaign that generates great response numbers and leaves a lasting impression in search engine indexes. Let’s dive right in with a brief conversation about Search Engine Marketing.

SEM: Bang for the Buck!

Search Engine Marketing is one of the best ways a company or campaign can raise its profile on a tight budget. As with most things advertising, you can find ways to spend every dime of that precious budget, but few things are as measurable and actionable as a good paid placement plan. Google, Yahoo!, and Microsoft offer their respective paid placement products, but most experts (and the stock market) agree that Google provides the best offering through AdWords and related products.

Andrew McMains of AdWeek offers a poignant reminder of how underutilized paid placement can be. The kicker – he is talking about interactive agencies! Why an interactive agency would not engage in a paid placement campaign is beyond me. I suggest you read Mr. McMains’ entire article and learn more about some of the fundamentals of getting your name (or the name of your client) to the right audience.

The paid options aside, my favorite topic when speaking about SEM practices is SEO, or Search Engine Optimization. SEO gets into the gray area of advertising on the internet. The major search engines guard their search algorithms from the public eye to keep SEO experts from “cracking the code” and circumventing the hundreds of data points a search engine uses to calculate the ranking of a page or site. When am asked about SEO strategies and the best ways to increase page ranking I always recommend using the natural tendencies of search engine spiders to generate a successful result. What do I mean by, “natural tendencies”? Generate relevant content!

Page titles and Meta Tags are the most basic – but also often overlooked – aspects of SEO. Make sure your titles and tags are relevant to your audience on every page and update them as your campaign evolves.

Frequent updates are important to search engines. Old content that has gone stale will be replaced by newer indexing. The best way to keep things fresh and on the top of everyone’s list is to update your page content weekly with relevant information. This may mean a blog or a news/press release section. How many times do you go to a company’s website and find their last press release is two years old? Shameful! If the contract is a one time revenue stream, build a simple method into your project that allows your client to update the page on their own without you (or your agency) helping.

Linking between sites is critical to generating great search results! Make sure your client has active links to their new project on all their websites. Conversely, make sure you link to your client’s new project on all your agency sites. Research professional and industry associations that may be interested in your client’s campaign or project and solicit links from those organizations. Ask your client what companies or relationships they maintain with vendors, business partners, etc… and network to build a solid base of links.

FLASH! The new player in the SEO world. As ADMAVEN covered in a previous post text within Flash SWF files is now available for indexing on the major search engines (Microsoft excluded). Place relevant words and text in your Flash projects to ensure proper indexing. Remember – indexing of Flash files does not apply to ActionScript text, Library names, or any convention not readily viewable by the end user.

Keep reading for the next article in the SEM vs. SEO series, when I delve into more detailed information on SEM as well as graze the virgin territory of SMO!

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of digital marketing programs that generate measurable signups, conversions and sales.

Spam King Adam Vitale Gets 30 Months

Reuters has reported Adam Vitale, the Spam King of Brooklyn, has been sentenced to 30 months in prison for sending over one million unsolicited emails to AOL users in 2005. Government informants posing as a legitimate company hired Vitale to send the spam advertising computer security software in exchange for half of the products profits. Vitale’s network of servers routed the outgoing mail in such a way that AOL’s spam filtering software was rendered useless.

Convictions for sending spam are rare in the United States and practically nonexistent in the rest of the world. In my opinion this is a good step in ensuring interactive advertising is taken seriously. No one wants to receive spam; it cheapens the interactive advertising industry as a whole and blocks out advertisements that customers may actually want to get.

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of complete digital communications solutions with a proven ROI for a variety of industries.

Lively by Google Seeks to Break New Ground

Eerily similar to Second Life, Google Labs has produced a virtual world in which avatars interact with user created content in three dimensions. Did I mention it is free to download and use? Lively by Google utilizes in browser software to allow webgoers to dive head first into virtual reality and interact with other avatars and their environment.

Google, in typical press release fashion, states they will not place ads of any kind in Lively. I have to wonder how long this will last – especially with marked success from similar products like Second Life, in which advertising is rampant. Implications for interactive adspace are huge. Take corporate self-promotion for example. I had a quick look at the popular rooms page on the Google Lively website and found the interactive agency Proximity Worldwide’s room.

Looks like a typical agency setting to me. Note the YouTube videos rolling on the wall and the Proximity logo covering the floor. Conversation in Lively comes easily: simply type your message into the box and hit enter to generate an easy to read chat bubble. Now if only I had someone else in the room who would answer me.

Other frustrations came quickly. The initial load time for the room is about 30 seconds – not a death sentence by any means – and subsequent lag ensues after the space is generated. My laptop is not wimpy by any means, but Lively seems to eat all my resources and then some.

Lively also provides simple ways to integrate your personal space with a MySpace, Facebook, or other social networking page. I am a fan of improved interactivity and “bringing the customer into your house”, but Lively needs to solve a few key problems regarding slow loading and jerky movement before this tool will be truly useful to the interactive advertising community.

My verdict: keep a close eye on Lively in the months to come, but don’t scramble to set up your own complex virtual labyrinth only to realize you are the only one populating it.

Key implications: look to Lively for enhanced customer service apps, live order taking, and embedded YouTube viral marketing in the near future. There may come a day when interactive agencies sell a Lively environment as part of the standard online presence package.

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of complete digital communications solutions for a variety of industries.

United Airlines Distributes PR Letter to MP Customers

If you are like me you fly often, and are probably a member of more than one frequent flier program. These programs are integral to the airline business and were some of the first large companies to successfully tap the power of interactive marketing campaigns by capturing user data through websites and transmitting it to outside vendors.

I seldom see anything in my inbox other than e-fares every Tuesday and mileage summaries every month, so I was very surprised to see this:

Click the link for a lar

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of complete digital communications solutions for a variety of industries.

Google Indexes SWF - Yahoo! Follows Suit

Five days ago the Associated Press (among others) reported that Google will begin indexing Flash content on a text level. For those of us who work with Flash and SEO on a daily basis the news came as a pleasant surprise. Let's examine the key points of the announcement:

1) Flash content (.swf files) will be indexed according to text rendered within the movie or application. This includes hyperlinks, but does not include library names, variables, and other ActionScript items that are not visible in the web browser.

2) Adobe has announced that Yahoo! will soon follow suit, indexing .swf files. Presumably the algorithms will be different than those used by Google, but the results will be similar: visible text and links only.

3) Microsoft has not made an announcement regarding their choice to collaborate with Adobe to make Flash content indexable through the various Microsoft channels. Microsoft's reaction will reveal their position on seriously competing with Adobe, as Silverlight is now beta-testing version 2.0.

Capitalizing off search engine indexing is critical to an interactive campaign. Flash as a technology is certainly more “sexy” than HTML, but until now has been inappropriate for sites and campaigns looking to capitalize off traffic from search engines.

It should be interesting to see how this affects design elements as well as campaign pitches. Will we start seeing more Flash integration? One would think so, but time will tell.

Nicholas Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years. He is the Digital Strategy Lead and founder of Chicago-based digital marketing firm lonelybrand, where he directs the creation and execution of complete digital communications solutions for a variety of industries.

Welcome!

Readers,

Welcome to ADMAVEN! This blog specializes in all things Advertising with a focus on the digital realm. My goal is to highlight new technologies, research, and industry practices that have a practical impact on the traditional and interactive Advertising world!

I sincerely hope you enjoy reading this blog as much as I enjoy writing it!