Thursday, August 26, 2010

Authors That Get Social Media: Marcus Sakey

Marcus Sakey was an award-winning copywriter on brands ranging from JCPenney to World Championship Wrestling until he left the business to write novels. His books have been translated into a dozen languages, labeled “nothing short of brilliant” by the Chicago Tribune, and chosen among Esquire Magazine’s Top 5 of the Year. Recently Marcus has aggressively expanded into eBook formats, publishing a series of short stores available online.

About a decade ago, something shifted in the publishing world. What used to be famed as a reclusive profession became a very public one. The novelist was expected to leave his garret and go sell himself.

I’m a novelist, and that’s fine with me. I come from advertising, a world where you fight for your ideas, and promoting my own work comes naturally.

However, what I’ve found interesting over the last few years is the ways in which social networking, the Internet, and lately, the rise of the e-book, have shaped these trends. I’ve written about the first two here before, so it’s the latter I’d like to talk about.

Everyone knows that e-books are the future. You don’t have to like it, but it’s foolish to ignore it. The thing is, right now, that future hasn’t arrived. It’s the Wild West out there. Fortunes were made in the West, but a lot of people died of dysentery, too.

For my money, the people who are hailing the end of publishing are short-sighted. I don’t know exactly how the industry will look, but I sure hope that traditional publishers don’t go away. Art shouldn’t be an entirely democratic process.

No, at this point in history, I view e-books is as a support tool. For example, I just released a bunch of short stories as inexpensive e-books. You can buy them for a buck a pop, or as an anthology of seven called SCAR TISSUE for $2.99.

My goals are simple. I want to offer people a way to try my stuff inexpensively. And I want to reach out to them through media that I can guide, e.g., the Internet. My hope is not that I sell a million copies and retire (although I wouldn’t say no). My real hope is that by taking advantage of a changing marketing landscape, I can reach a potential audience that may not otherwise know of me.

Like you.

To that end, allow me to give you one of my stories, absolutely free. It’s called “The Days When You Were Anything Else,” and it’s one of my personal favorites. It’s available for all e-book formats, or as a PDF you can print out.

I hope you’ll give it a read.

To get the story, just click here, add it to your cart, and use coupon code YB98Q.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Tuesday, August 24, 2010

Remember What You Used to Think About Social Media?

"It isn't about making content go viral—though that would be a wonderful byproduct, should it happen—or creating the next great Facebook application," Kinports says. "It's about structuring, and in some cases restructuring, how a business views and interacts with its customer base. The modern consumer is savvy, aware, and fully able to make informed decisions, thanks to a wealth of information freely available on the Internet. The consumer of the near future will make purchase decisions based on information gleaned from unbiased peers and influencers. Social media is the latest tool through which these interactions occur."
SOURCE: Bloomberg-Businessweek, May 26, 2009 (click here for the full article)

Sometimes it's useful to look back and remember what we were all saying about social media and the future of advertising. I was reminded of an article I co-authored in early 2009 that eventually made it's way to Bloomberg-Businessweek.

Here's an inspiring TEDx video from David Armano covering his current views on the topic:



We should all remember what made social media such a buzz word in the first place and why many marketers lost their way. Sometimes to move forward you really do have to look back. What did you used to think about social media and the future of advertising?

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Engaging Times: My Picks From #Alterian2010

Attending the Alterian Engaging Times conference gave me an interesting look at brands not typically discussed in the advertising and marketing world. I'm going to highlight my favorite comments and links from the #Alterian2010 hashtag. If you want to get the full presentations for the conference check out Alterian's Slideshare page. You can also read an archive of all the conference tweets here.

ADMAVEN's top 10 Tweets from #Alterian2010:

@djeldridge: 86% of consumers want to engage with the brand.

@michaelsantoro: It's up to us as marketers to stop mass broadcasting and start listening, understanding, and engaging.

@AmandaDeVito: Technology has to be at the core of marketing.

@interactiveAmy: Reminder to agencies, brands & marketers: Technology needs same importance as creativity!

@Elyse_D: In Australia, Court Notices can be served through Facebook. A Facebook Summons is considered legally binding

@MichelleRTaylor: @WesternUnion 's corporate guidelines for SM - Take responsibility for what you post."

@DonPeppers: cross channel communication is like surround-sound marketing - don't allow different tones out of different speakers!

@catherinewarren: You can't take something off the Internet, it's like trying to take pee out of a pool

@exec101: Social Media and CRM are inextricably intertwined - Don Peppers.

@markdamicoroch: 96% of gen y consumers belong to a social network per Don Peppers

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Monday, August 23, 2010

Killer Social Apps: 5 Trends Shaping the Future of Brand Engagement

Social Dev Camp Chicago 2010 was a great time - if you weren't there I suggest getting on board for next year!

In case you missed my panel presentation "Killer Social Apps: 5 Trends Shaping the Future of Brand Engagement" I've included some of the key points below. Special thanks to my fellow panelists Pek Pongpaet (@PekPongpaet) of SpotOn and Chris Pautsch (@ChrisPautsch) of KeyLimeTie.

Game Mechanics
It's no secret that social apps like Foursquare encourage participation and repeat use through an achievement system based on badges. But Foursquare and similar apps represent the beginning of a much larger trend - implementation of social scoring, rating and achievement will proliferate. It's human nature to want to feel a sense of building status and credibility in exchange for loyalty, and apps that satisfy the unmet need will see increased customer loyalty and a lift in repeat visits and use.

Mobility
The concept of mobility may seem obvious, but it's the implementation of the platform where many developers are shifting their thought process. Look for the next generation of mobile apps to be constructed from the ground up independently of preexisting structure. As mobility trends to smartphone adoption with more powerful and feature rich devices expect fewer apps that provide duplicate functionality as website based counterparts. The future of mobility lies in creating game changing applications based on an existing platform or as a first choice to other platforms entirely.

Context and Social Proofing
It's nice to have apps populated with useful information, but the latest trend in content based functions calls on the user's own social networks to create an experience that is both relevant and vetted by friends, followers and even ethereal internet acquaintances.

Activating Brand Advocates
Providing tools to allow sharing through social technologies is old hat. Marketers also know that most users opt out of sharing. Developers must not only provide the tools to share, but ensure the user experience is improved in a meaningful way. The best apps of the future will create much of their own buzz through brand advocates that spread the word as a result of app use.

Real to Virtual and Back Again
When Zynga began promoting their popular Farmville game through real 7-Eleven in store campaign tied to food purchase it set a precedent. Apps that provide a way for users to exchange in app activity for real world benefit and back again help connect and activate consumers - influencing purchase behavior in attractive ways to retailers.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Thursday, August 19, 2010

5 Ways Facebook Places Will Change the Marketing Game

Facebook's new Places feature is live, and it's bringing a whole new dimension to the world's most talked about social network.

Advertisers, for now, are out of luck. In a live reveal of the technology Mark Zuckerberg, co-founder of Facebook, explained that the technology needs to be perfected (finding friends, checking-in and building stories about places via @benparr) before bringing FourSquare-like deals to the table.

When it happens - and happen it will - what can brands and agencies expect from the new technology? Here's my predictions and trends for location and deal based app marketing:

1) Deep group discounting
Facebook Places let's you check in your friends (unless they disable the feature in privacy settings). Expect brands and venues to begin offering deep discounts for large groups of friends checked in at the same time. Want 20% off your entire meal? Get at least 8 of your friends checked in on Places and reap the rewards!

2) Swarm behavior
Allowing you to see where your friends are every second of the day is a big benefit to Facebook's shiny new toy. I suspect that within 5 years being location aware of your network will be as ubiquitous as having a mobile phone. Until then expect advertisers to take advantage of swarming behavior by offering up to the second and unpublicized deals through Places. Business is down for the day? Seed a 50% off promotion through Facebook Places for the next 60 minutes and watch as the information achieves viral status and causes a swarm to appear in your venue.

3) Competitive cherry-picking
Businesses will need to be on their Places game to avoid losing valuable customers. The businesses that fail to adopt or understand how Facebook places work will become low hanging fruit for tech savvy competitors offering killer deals and discounts.

4) Privacy backlash
When businesses begin harvesting Facebook information about their visitors based on Places it's going to raise some major privacy concerns. The best way to avoid being the scapegoat for yet another Facebook privacy outrage is to play by the common sense rules of marketing in the age of social technology. Only contact people who have selected to receive your communications and bring tangible value to the table with each message. I suspect nightlife and entertainment venues will be among the first to ignite the collective wailing.

5) Social CRM
Social technologies bring a bold new dimension to CRM programs. Ensure yours will be compatible with Facebook Places and that you have built in processes to grab and analyze trends from the geolocation view.

For an overview of Facebook Places including how to use the new features click here.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Monday, August 16, 2010

5 Ways to Advance Your Career with Innovation

The familiar refrain "reinvent yourself" has never been more sound for those in search of career advancement today. Fortunately for the CIO, reinvention is a relatively easy thing to do given the innovations IT wields every day. It's a matter of looking at those technologies differently and seeing them as much as a means to promote professional achievement as they are to improve the company's efficiencies and profitability.

"It has never been easier for CIOs to be viewed as thought leaders in their respective industries and move from positions of relative obscurity to highly desirable," said Nicholas Kinports, Digital Innovation manager at Maddock Douglas, an innovation initiatives firm with a client list that includes 20 percent of the top 100 global brands.

There are as many ways to use technologies to build your visibility, credibility and promotability as there are technologies. But here are five ways to get you started while you think of other creative means to highlight your work and build your personal brand:

Get social - Social media allows you to come out of the data center and face your public. It is the surest way of building your professional brand and name recognition. It is the first step to being publicly recognized for a job well done. "As CIOs move to implement innovative social technologies they should be aware of opportunities to self-invest through social networks, blogs and micro blogs, speaking opportunities and communities," advises Kinports.

One good example of a CIO that has used social media effectively is...

Read the full article on CIO Update

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 15 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Thursday, August 12, 2010

Killer Social Apps: 5 Trends Shaping the Future of Brand Engagement

I'll be speaking at Social Dev Camp this year. Apparently it's already sold out but I hear that you may be able to get tickets from Tim Courtney...

I'm slotted at 10AM CST on Saturday, August 12.

SYNOPSIS
Discover what's next before you read about it on Mashable. Learn about the five most important social technology trends that will shape the way brands communicate with customers in 2011 and beyond.

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.

Tuesday, August 10, 2010

Game Mechanics Increase Brand Engagement

Or do they?

I was recently pitched on Jellyvision - it's an interactive (and pretty engaging) product that helps communicate complex topics. It reminded me of a concept that I've been meaning to address for a while now: game mechanics as a driver for brand engagement. We've all seen the obvious examples in FourSquare, Twitter (number of followers is similar to a score), and now websites that provide badges or achievements for clicking links, commenting and sharing content with your social networks.

Game mechanics make ads and websites more engaging

It may be a Millennial thing, but incorporating achievements or awards - even if they are valueless - in front of consumers compels them to interact with content more often. Incorporating game mechanics into digital outlets doesn't make sense for everyone, but in the right environment against the right audience it can be the tip of the spear that drives return visits.

Not convinced? Here's another example of the game mechanic in action: Empire Avenue. As if you needed one more social media site to participate in... I like Empire Avenue because it takes the next step of creating a marketplace for social currency where you can buy and sell your friends for virtual currency just like stock markets across the world. On top of that you get the whole badge/achievement thing. Remember my old article on "The Currency of Like"? Here it is in action folks. Oh, and if you want to pick up some shares of me, I'm listed under the ticker symbol NICKK.

What do you think? Are sites that build in game mechanics more successful?

Nick Kinports (follow him on Twitter @ADMAVEN) has worked in the interactive technology world for over 9 years, and helps the Fortune 100 identify unmet consumer needs, create ideas to fill those needs, and bring them into market. He currently works at Maddock Douglas.